Privacy Policy

1. Introduction

ReVal ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, including our phone buyback service and free eWaste recycling program.

Please read this Privacy Policy carefully. By using our Services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us through our buyback and recycling services, including:

• Contact Information: Name, email address, phone number, mailing address
• Payment Information: PayPal email or Cash App username for buyback transactions (we do not store full payment credentials)
• Buyback Device Information: Brand, model, storage capacity, IMEI number, condition details
• Recycling Device Information: Device type, brand, model, condition description, data wipe confirmation
• Communication Data: Messages, inquiries, and correspondence with our support team

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• Log Data: IP address, browser type, operating system, referring URLs, pages visited
• Device Data: Device type, screen resolution, language preferences
• Cookies: Session cookies, preference cookies, and analytics cookies

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Shipping carriers (delivery status, tracking information)
• Payment processors (transaction confirmations)
• Device databases (for verification purposes)

3. How We Use Your Information

We use the information we collect to:

• Process Transactions: Generate buyback quotes, process device submissions, issue payments, and manage recycling requests
• Communicate: Send order confirmations, shipping labels, shipping updates, payment notifications, recycling status updates, and respond to inquiries
• Verify Devices: Confirm device specifications and check against stolen device databases
• Perform Data Wipes: Securely erase personal data from devices submitted for buyback or recycling
• Improve Services: Analyze usage patterns, enhance user experience, and develop new features
• Legal Compliance: Comply with applicable laws and regulations
• Prevent Fraud: Detect and prevent fraudulent transactions and protect our users

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf:

• Shipping Partners: UPS, USPS, and other carriers for label generation and tracking
• Payment Processors: PayPal and Cash App for payment processing
• Email Services: For sending transactional and promotional emails
• Analytics Providers: To help us understand website usage

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or law enforcement requests
• Protection of our rights, privacy, safety, or property

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure data storage with access controls
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

Transaction records are typically retained for 7 years for tax and legal compliance purposes. Recycling submission records are retained for the same period for environmental compliance and audit purposes.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)

7.2 Communication Preferences

You may opt out of promotional emails by clicking the "unsubscribe" link in any marketing email. Note that you cannot opt out of transactional emails related to your device submissions.

7.3 Cookies

Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies, but this may affect your ability to use certain features of our website.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of personal information collected, used, and shared
• Right to Delete: Request deletion of your personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us at support@reval.us.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Users

Our Services are operated in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@reval.us

Business Inquiries: business@reval.us